🔁 Refund & Return Policy – Home Accesso

At Home Accesso, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Please read our policy carefully to understand your rights and responsibilities regarding returns, replacements, and refunds.

🕒 Return Window

You may request a return or replacement within 7 days of receiving your order.

✅ Eligible Returns

We accept returns only in the following cases:

• You received a damaged or defective product

• You received the wrong item

• The product is missing parts or accessories

To be eligible:

• The item must be unused, unwashed, and in original packaging

• Must include all accessories, manuals, and tags

❌ Non-Returnable Items

We do not accept returns or refunds for:

• Items damaged due to misuse or mishandling

• Products that have been used or altered

• “Change of mind” or personal preferences

• Items without original packaging

🔄 Replacements (If Applicable)

If your item arrives damaged or defective:

1. Contact us within 48 hours of receiving the item.

2. Share your order number and clear photos/video of the issue.

3. Our team will verify and offer a free replacement or a refund, based on availability and case review.

💰 Refunds

• If a refund is approved, it will be issued via the original payment method (or bank transfer in the case of COD orders).

• Please allow 5–7 business days for processing after approval.

• For Cash on Delivery orders, we may require your bank account details for manual refund processing.

🚚 Return Shipping Costs

• If the return is due to our error (wrong/damaged item), we’ll cover the return shipping.

• In other approved cases, the customer may be responsible for return shipping costs.

📦 How to Request a Return or Refund

To initiate a return, replacement, or refund:

• Email us at homeaccesso@gmail.com

• Include your Order Number, reason for return, and photos/video of the issue

Our support team will respond within 24–48 hours.

⚖️ Dispute Resolution

We aim to resolve all issues quickly and fairly. If you feel your case wasn’t handled properly, please escalate by emailing homeaccesso@gmail.com with "Complaint" in the subject line.

🙏 Thank You for Shopping with Us!

We appreciate your trust in Home Accesso and are always here to ensure you have a smooth, satisfying experience.